cv999 Verification, Betting and Withdrawal — All Your Questions Answered

cv999 confirms the identity of every account for three reasons — to protect your funds, to prevent financial fraud and scams, and to block access by minors (under 21). Withdrawal requests cannot be processed until verification is complete. Once successfully verified, you do not need to go through the process again.

Generally, a clear photo of your National ID (NID) or passport and a screenshot of the mobile banking account registered in your name are enough to start the verification process. The name and date of birth on the NID must be legible — blurry or damaged images are not accepted. The cv999 support team may request additional documents if needed.

Verification may not be requested immediately after registration, but cv999 will ask you to complete it before your first withdrawal request or once your transactions exceed a certain amount. Verification may also be requested at any time if suspicious activity is detected on the account. It is therefore a good idea to have your NID ready right after registering.

When verification is rejected, cv999 usually sends a message explaining the reason. Common reasons include: the image is unclear, the document has expired, or the name does not match. Take a new, clear photo and resubmit. If the issue persists, contact cv999 support via live chat — they will identify the problem directly.

No. Only one account per person is allowed at cv999. Attempting to open multiple accounts using the same NID or the same device may result in all accounts being closed and the balance being forfeited. Full details on this are in the terms and conditions.

cv999 stores your NID or passport details with SSL encryption and uses them solely for the verification process. Information is not shared with third parties. Full details of our data storage policy are available on the privacy policy page.

If a T20 or One Day match is abandoned due to rain or declared a no-result, the bet is generally voided and the full stake is returned. However, if a specific portion of the match has been completed (such as the toss or a certain number of overs in the first innings), bets on that event may be settled. The same rule applies to BPL and international matches.

In an accumulator or multi-bet, the odds of each selection are multiplied together. Example: if three selections have odds of 1.40, 1.50, and 1.60, the combined odds are 1.40 × 1.50 × 1.60 = 3.36 (approximately). A ৳100 stake would return ৳336 — but the condition is that all selections must win; if even one loses, the entire ৳100 stake is lost.

Decimal odds represent the total return per unit staked (including the stake). Example: Team A at odds of 2.50 means a ৳200 bet returns a total of ৳500 (৳300 profit + ৳200 stake). Odds of 1.50 means Team B is the favourite — a ৳200 bet returns a total of ৳300 (profit of only ৳100). The higher the odds, the lower the chance of winning but the greater the profit. More examples are available on the cv999 cricket betting page.

cv999 offers a range of markets including Match Winner, Toss Winner, Top Batsman, Top Bowler, Over/Under Runs, Innings Run Line, Powerplay Score, and live in-play markets. The most markets are available for BPL, IPL, T20 World Cup, and Bangladesh Tigers international matches. The full list of markets can be viewed live in the Sports section.

In a handicap bet, the weaker team is given an artificial head start and the stronger team is given a disadvantage, in order to balance the total action on both sides. For example, if Team B is given a −1.5 wicket handicap, Team B must win by 2 or more wickets for your bet to win. The outcome is explained in the description, so read the condition on your bet slip carefully.

Live betting at cv999 is available mainly for major matches — such as BPL, IPL, T20 World Cup, and Bangladesh international series. Odds change quickly during a match, so fast decisions are important. Live betting is even more convenient on the mobile app — learn about the cv999 App.

No, bonus funds cannot be withdrawn directly — the wagering requirement must be met first. Example: a 100% bonus on a ৳1,000 deposit gives a bonus of ৳1,000; balance becomes ৳2,000; wagering: only after placing bets totalling ৳1,000 × 20 = ৳20,000 will the winnings from the bonus become withdrawable.

After a successful withdrawal request at cv999, funds generally reach bKash, Nagad, Rocket, or Upay within 1 hour. The process is faster when verification is complete and the wagering requirement has been met. If there is a slight delay during busy periods, you can notify support.

"Pending" means the request has been received and is under review. This stage is usually short and completed within 1 hour. If account verification is incomplete or the wagering requirement has not been met, the pending period may be longer. If it remains pending for more than 1 hour, contact cv999 support via live chat with your request number.

Yes, cv999 only processes withdrawals to a mobile wallet registered in the account holder's own name. Funds are not sent to a bKash, Nagad, Rocket, or Upay number belonging to someone else. This rule is for financial security — so it is important to provide accurate information at registration.

The minimum withdrawal amount at cv999 is ৳1,000. This limit applies regardless of the method — bKash, Nagad, Rocket, or Upay. If a withdrawal request is submitted for less than ৳1,000, the system will not accept it. It is best to have at least this amount ready in your wallet before making a withdrawal.

Full details about the cv999 withdrawal process are available in the Payments section. bKash, Nagad, Rocket, and Upay can be used as withdrawal methods — the minimum withdrawal is ৳1,000 and funds generally arrive within 1 hour. For specific questions, ask support via live chat.

cv999 has four VIP levels: Bronze — weekly cashback up to 0.2%; Silver — up to 0.5%; Gold — up to 0.8%; Platinum — up to 1.0%. Higher levels bring faster support, special promotions, and higher cashback rates. Learn more on the cv999 VIP page.

Weekly cashback is calculated on the net loss for the week — that is, total losses minus total winnings. Example: if a Gold member's net loss for the week is ৳20,000, the cashback is: ৳20,000 × 0.8% = ৳160. This is the maximum cashback amount at that level.

cv999 automatically tracks your activity through regular betting and gaming. Consistent play allows you to move from Bronze to Silver, Silver to Gold, and up to Platinum at the top. Contact support to find out about specific thresholds.

In addition to weekly cashback of up to 1.0%, Platinum members receive a personal account manager, priority access to special promotions, and early access to new games or events. This level is the most rewarding for members who play regularly and at high volume.

Cashback is generally calculated at the end of each week and added to the account. In some cases it may need to be claimed through support — in that situation, the cv999 team will explain the process via live chat. Cashback funds have no wagering requirement and can be withdrawn directly.

VIP level changes may occur after extended inactivity — contact cv999 support via live chat to find out the specific policy. Staying active makes it easier to retain your current level. Full terms of the VIP programme are available in the terms and conditions.