cv999 Privacy Policy

cv999 is an online gaming and betting platform operated for Bangladeshi users. We take the privacy and security of our members' personal information very seriously. This privacy policy explains how your information is processed through the cv999 website, mobile application, and all associated services.

This policy applies to all individuals who have registered with cv999, used its services, or simply browsed the site. We do not knowingly collect personal information from minors (those under 21 years of age). If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

Any changes to this policy will be published on the website, and you will be notified by email for significant changes. Continuing to use the site after changes means you consent to the new policy.

cv999 collects various types of information to provide its services and ensure security. The information is described below under three main categories:

2.1 Information you provide directly:

• Full name, date of birth and nationality
• Email address and mobile number
• bKash, Nagad, Rocket or Upay account details (only the portion required for transactions)
• National ID or passport details for identity verification
• Messages and requests you send to customer support

2.2 Automatically collected information:

• IP address and device identification information
• Browser type, operating system and screen resolution
• Browsing activity on the site, login times and session information
• Information collected through cookies and similar tracking technologies
• Gaming history and betting activity logs

2.3 Information received from third parties:

• Information received through identity verification agencies
• Risk assessment information from fraud prevention services
• Transaction verification information from payment processors

cv999 uses your information only for specific and lawful purposes. We never sell your information to third parties.

• Account management: Your information is used for registration, verification and account security.
• Service delivery: For processing gameplay, betting, deposits and withdrawals.
• Customer support: To respond properly to your questions, complaints and assistance requests.
• Security and fraud prevention: To detect and prevent account hacking, money laundering and other irregularities.
• Bonus and promotion management: To ensure welcome bonuses, weekly offers and other promotional benefits.
• Service improvement: To analyse user experience and improve the quality of the platform.
• Communications: To send important updates, security alerts and account-related notifications.
• Responsible gaming: To identify unusual playing patterns and provide assistance where needed.

cv999 does not sell, rent or exchange your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: The minimum necessary information is shared to complete transactions via bKash, Nagad, Rocket and Upay. These mobile financial service providers manage information under their own privacy policies.
• Identity verification services: To verify your identity as part of the KYC (Know Your Customer) process.
• Technology partners: With technology providers for game operation and platform maintenance, who are bound by strict confidentiality agreements.
• Legal obligations: In response to an investigation by a lawful authority or a court order.
• Security threat prevention: Where there is a risk of fraud, identity theft or harm to other users.

All third parties working with us are contractually obligated to use your information only for the specified purposes and to comply with cv999's privacy standards.

Your personal information is stored on secured servers and protected using industry-standard security technologies.

5.1 Technical security measures:

• SSL (Secure Sockets Layer) encryption — all data transmissions are encrypted
• Sensitive information (passwords, financial details) stored in encrypted form
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-factor authentication (OTP) support

5.2 Data retention period:

cv999 retains your information while your account is active and for a defined period after that. Financial transaction records are kept for as long as required to meet applicable legal requirements. Even after your account is closed, some information may be retained for a defined period to fulfil legal obligations and resolve disputes.

In the event of a data breach, cv999 will notify affected users as quickly as possible and take the necessary steps to manage the situation.

cv999 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

Types of cookies we use:

• Essential cookies: Required to maintain login status, security verification and the basic functionality of our services.
• Functionality cookies: To remember your preferred language, game settings and other preferences.
• Analytical cookies: To monitor site usage and improve service quality.
• Security cookies: To detect suspicious activity and prevent fraud.

You can manage cookies from your browser settings. However, disabling essential cookies may affect some core functionality of the site.

As a registered member of cv999, you have the following rights regarding your personal information:

• Right of access: You may request a copy of the information cv999 holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete information in your profile.
• Right to erasure: In certain circumstances (for example, after closing your account) you may request deletion of your information, though some data may need to be retained to fulfil legal obligations.
• Right to restrict processing: You may request that processing of your information be restricted for specific reasons.
• Right to object: You may object to marketing communications or other specific types of processing.
• Right to data portability: You may request your information in a machine-readable format.

To exercise any of these rights, please contact our customer support team. We will aim to respond to your request within 30 business days.

cv999 considers responsible gaming an integral part of its core principles. We monitor your playing patterns solely for your protection — not for any commercial purpose.

If a user's gaming activity indicates a potential problem, cv999 may, where appropriate, suggest setting limits, taking a break from activity, or seeking professional help. Information used in this process is not shared with any third party.

The Responsible Gaming Guidelines describe in detail how you can enjoy gaming safely and mindfully, and where to find help if needed.

cv999's technology infrastructure may use servers located in different countries. As a result, your information may be transferred internationally. For such transfers we ensure that:

• The relevant country or service provider maintains adequate data protection standards.
• Protection of the data is ensured through contractual arrangements.
• Only the minimum information necessary for operating the service is transferred.

For more information about international data transfers, please contact our customer support.

cv999's services are strictly for those aged 21 and above. We do not allow anyone under 21 to register and do not intentionally collect information from minors.

Age is verified during the registration process and identity documents may be checked where necessary. If a minor's information is accidentally collected and we identify it, that account will be suspended immediately and the associated information will be deleted.

If you are aware that a minor has opened an account with cv999, please notify our customer support immediately.

When creating an account, you can set your preferences for receiving promotional emails and notifications. Marketing communications are sent only on the basis of your consent.

• You can turn off marketing notifications at any time from your profile settings.
• Every promotional email includes an option to unsubscribe.
• Important account and security notifications will always be sent and cannot be turned off.

To learn general information about cv999, read About Us — it contains detailed information about the platform's operations and goals.

cv999 reviews this privacy policy from time to time and updates it as needed. Changes are published on the website and the date of the last update is shown at the top of the page.

For any significant change — particularly changes that materially affect your rights or the way your information is processed — you will be notified by email in advance and, where applicable, new consent will be sought.

Continuing to use the site or services after a policy change means you have accepted the updated terms. We therefore recommend reviewing this page regularly.

If you have any questions, concerns or complaints about this privacy policy, please contact us. cv999's customer support team provides assistance 24/7 in both Bengali and English.

Any complaint submitted regarding your personal information will be investigated seriously by cv999 and you will receive a full response as soon as possible. For general enquiries, answers to many questions can be found in our FAQ section.